Shipping and return

Shipping

​We are only shipping to EU countries

The product price includes the VAT but does not include the shipping cost.

The shipping cost will be added after you choose the product and the country you wish to get the bag to. The costs of shipping can vary by the product and the destination.

The products are delivered in 3-5 working days in EU. We  will send you confirmation email to the given e-mail address with the tracking number, where you can follow the package.

If you need an urgent delivery, please, drop us an email before you order to make sure we have the model you need in stock.

Return

Our policy lasts 7 working days. If 7 working days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Several types of goods are exempt from being returned. Perishable goods such as magazines cannot be returned.

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, please bear in mind this can take up to 7 working days dependent on your bank provider.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@otterwell.co.uk.

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over 75 €, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

© 2020. Finest Fabrics Kft. info@finestfabrics.net

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